COVID-19 Information For Residents

HomeCOVID-19 Information For Residents


Thank you to our friends at the Town of Banff who compiled a significant portion of this data.

An outbreak of respiratory illness, now known to be caused by a novel (new) coronavirus, was first identified on December 31, 2019.  The novel coronavirus disease has been given the name COVID-19. The World Health Organization (WHO) has declared the global outbreak a pandemic.

Do you have questions about what ID9 has done and is permitted to do in response to the pandemic? Click here for a recent letter to residents.

Click here to learn about current Provincial case statistics.

Click here to learn about Provincial restrictions, isolation recommendations, how to do your part to prevent the spread, travel restrictions and more.

Click here to view resources in multiple languages.

Click the links below to jump to a different section on this page:


Public Health Orders

Click here to read about current Provincial Health Orders.

Health Orders Remain in Place During Alberta’s Path Forward
The Government of Alberta has released a path forward. Click here for more information.

Provincial & Federal Relief Measures


If there are situations or gatherings happening where physical distancing is not being enforced – such as in a business, in a house or at a park – people can contact the RCMP or Alberta Health Services

Lake Louise RCMP non-emergency line: 403-522-3811
Banff RCMP non-emergency line: 403-762-2226
For complaints to AHS, submit to Alberta Health Services Complaint Form.

How to prepare/react to a positive case

Self-isolate and call 8-1-1 if you believe you have been in close contact with a person who has a confirmed case of COVID-19.

Review this document created locally to determine what to do if you think you have been in close contact with a positive COVID case, someone close to you has been notified they have been in close contact with someone with COVID, or if you have been in close contact (PDF).

  • If you start experiencing a fever or cough, even if it is mild, please self-isolate yourself immediately and complete the COVID-19 self-assessment for Albertans.
  • Do not go to an emergency department, urgent care centre, or family doctor’s office for initial assessment or testing. If you require more information beyond the self-assessment, please call Health Link at 8-1-1.

Keep yourself informed from credible sources of information, such as Alberta Health ServicesHealth Canada and the World Health Organization.

Plan ahead and prepare an emergency kit for your home.

Alberta public health officials recommend the following ways to prepare:

  • Create a household plan of action. This can include these elements:
    • Talk with the people who need to be included in your plan.
    • Meet with family members, friends, neighbours and co-workers to discuss what to do if a COVID-19 outbreak occurs in ID9 and how you can support each other.
    • Plan ways to care for those who might be at greater risk for serious complications. This includes practical steps like ensuring you have sufficient medication and determining what supplies are needed, and if they can be delivered.
    • Create a list of local organizations that you and your household can contact in the event you need access to information, health care services, support, and resources.
    • Create an emergency contact list.
  • Practice good personal health habits and plan for home-based actions:
    • Choose a room in your home that can be used to separate sick household members from those who are healthy. Identify a separate bathroom for the sick person to use, if possible. Plan to clean these rooms, as needed, when someone is sick.
  • Be prepared if your child’s school or childcare facility is temporarily dismissed.
  • Plan for potential changes at your workplace.
    • Learn about your employer’s emergency operations plan.
    • Ask about what sick-leave policies and telework options are available if needed.
  • Stockpiling of goods is not recommended. While it’s always best practice to have three days worth of supplies on-hand, people should avoid purchasing food or other materials in bulk due to the impact on suppliers and people who have day-to-day needs.

Medical Services & Emergency Response

Lake Louise Medical Clinic
What: Medical Services/Urgent Care
Details: Along with regular services, the Lake Louise Medical Clinic is offering virtual appointments to patients and they are offering daily (Monday-Friday) COVID testing by appointment only. 
Contact them and gather more information by visiting their website here.
Below are a few websites that also offer some services for locals and the Clinic is happy to assist you if you have any questions regarding them:

What: An online anonymous network that offers peer-to-peer mental health services 24 hours a day, seven days a week
Details: Togetherall is FREE to ALL Albertans aged 16+and available 24/7/365, no referral needed. It is a safe, online community where members remain anonymous to each other. Members can share how they are feeling and can draw strength and insights from others that have real lived experiences. Togetherall is a clinically moderated platform where trained, registered mental health practitioners monitor the community around the clock to ensure individuals are safe.
For additional context, watch this explainer video and member testimonial, then register with Togetherall using your Alberta postal code. REGISTER HERE

RCMP – Banff Detachment
Details: They are available to investigate violations of federal quarantine regulations or provincial public health orders. They assist the public health agency after business hours by responding to complaints about individuals or businesses. Their reception desk is closed, however we are still providing essential administrative services by appointment.
If it is an emergency, dial 9-1-1. For routine inquiries, they can be reached by email at or by phone at 403-763-6600.

Lake Louise Fire Department
Details: The Lake Louise Fire Department is still responding to all fire, rescue and medical incidents 24-hours a day, 7-days a week.
If it is an emergency, dial 9-1-1.  For non-emergencies or general inquiries, dial 403-996-4911.

Emergency Social Services

Town of Banff
What: Emergency Social Services
Details: Town of Banff ESS is available to all ID9 residents to help answer questions relating to mental health, employment insurance, covid financial benefits, meal and grocery services, housing, issues related to immigration, child and youth care information and more.
Email or call 403-762-1251 from 8:30 a.m. to 4:30 p.m., 7 days a week for assistance. After hours, you can contact 2-1-1 Phone line for resources and information. We Are Here to Help

Permanent Residents, Refugees & Temporary Foreign Workers

Town of Banff
What: Settlement Services in the Bow Valley
Details: Settlement Services provides free and confidential supports and services to all Permanent Residents and Refugees living in the Bow Valley. Funded by Immigration, Refugees, and Citizenship Canada, the program serves Banff, Canmore, Lake Louise, and Kananaskis.
Email or call 403-762-1144 for assistance.

Local Financial & Isolation Support Programs

Lake Louise Holiday Assistance Program
What: Gift & Grocery Support for Families in Lake Louise
Details: If you have been affected financially by Covid-19 and are concerned about being able to provide gifts and a holiday dinner for your family, please contact us no later than December 11th. 
Email for assistance.

Bow Valley Isolation Support
What: Three Communities……One Valley
Details: The number of friends and neighbors in isolation due to Covid is growing every day in the Bow Valley. Many people want to help, and many people need some support. A few volunteers from across the Valley have gathered together with the help of Roam Transit to create the beginnings of a human chain from Canmore to Banff to Lake Louise so we can ensure people across the valley can get their necessities. Bow Valley Isolation Support volunteers can assist you by gathering groceries, prescriptions, mail and more.
If you need assistance, or if you would like to volunteer, please email or text 403-679-3340.


There are a number of ways you can access ongoing, local service information! It is important to stay connected during these challenging times!

Click the links below for more information:
Lake Louise Sport & Recreation Centre Programs, Events & Facilities
Lake Louise Residents Guide
Lake Louise Live
Community Facebook Pages:
Lake Louise Sport & Recreation Centre
Lake Louise Community Page
Lake Louise Buy, Sell & Trade


Bow Valley Food Alliance
Details: Bow Valley Food Alliance connects residents to the help they need by supporting other organizations who are doing the on-the-ground work. They have a new website and a page dedicated to Food Supports available to Bow Valley residents that might be helpful. See here.
Email or call 403-762-1144 for assistance.

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